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FAQs

Mvintage FAQs____________

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> How can I purchase your products?

You may purchase our products from our website with free delivery via Courier Service.  Orders in Malta & Gozo are usually received within 1-2 working days. For International deliveries please check our Delivery Policy. Alternatively, you may visit one of our stores: https://www.mvintage.com/storelocator

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> What are your shop opening hours?

1, Triq Dun Karm, Iklin
Mon-Sat: 7:30am-7:00pm
Sundays: 9:00am-7:00pm

Level 0, The Point, Sliema
Mon-Sat: 10:00am-7:30pm
Sundays: 11:00am-6:00pm

146, St Lucia Street Valletta
Mon-Sat: 9:30am-7:00pm
Sundays: 11:00am-5:00pm

38, Antoine de Paule Square Paola 
Mon-Sat: 9:30am-7:00pm
Sundays: Closed

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> Can I exchange or get a refund for an item I purchased from your website?

For exchanges or refunds related to a purchase made from www.mvintage.com, please click here to refer to our Delivery & Returns policy.

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> How long does it take to receive a personalised engraved item?

When purchasing a personalised engraved item from the Mvintage website, it usually takes 1-3 business days for you to receive them, if you are in Malta & Gozo. For international deliveries please check our Delivery & Returns policy

If you need help to design your personalised engraved item, you may visit one of our stores and our Sales Assistant will be happy to assist you. In such case your engraving will usually be ready to collect from the shop after around 1-3 business days.

Please note that during peak sales seasons, personalised engraved items may take an extra few days before it is ready.

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> Can I order online and pick the items from a store?

Yes, this option is available in Malta! You can order online and pick from one of our stores of your choice. When ordering online, simply use the Comment Box upon checkout, found right after you select your payment option, and enter "I would like to collect this order from...", and enter your preferred shop. You will then be contacted as soon as the item is ready for you to pick up from the selected store. Please note that this option is not available for sale items.

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> Can I check if my favourite item is available in a specific store? Can you save it for me until I pick up?

Yes, this option is available in Malta! In order to check availability or reserve items you can call directy our stores or send them an email, as follows. Please note that items may only be reserved for a maximum of 2-3 days.

1, Triq Dun Karm, Iklin
Phone: 27647086
Email: mvintageiklin@gmail.com

The Point, Level 0
Phone: 21340732
Email: mvintagepoint@gmail.com

Valletta, 146, St Lucia Street
Phone: 21242172
Email: mvintagevalletta@gmail.com

38, Antoine de Paule Square Paola
Phone: 21820299
Email: mvintagepaola@gmail.com

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> How can I take care of my jewellery?

Mvintage produces jewellery in 316L stainless steel, enamel, semi-precious gemstones and cubic zirconias. Each piece is unique to the artisan craftsmanship process, and by the natural streaking, veins and/or simple colour differences in the stones. Stainless steel is incredibly strong and resistant; as a result it does not tarnish and is hypoallergenic. We suggest that you handle your jewellery with love and avoid contact with corrosive substances such as chlorine and perfumes as to preserve the finish and the lifetime of its plating. Avoid scratching by storing in the provided box. Preserve the shine of your jewellery by simple washing in lukewarm water and dry with a microfiber cloth.

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> I still have a question. How can I reach you?

Our Support team is always happy to assist you. Please send us an email on support@mvintage.com and we will get back to you accordingly.

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