The Retail Manager role is a key role in the company and focuses on ensuring that retail operations of Mconcepts Ltd, including Mvintage jewellery and kikki.K stationery, run smoothly and that sales targets are achieved. 

Duties and Responsibilities

• Reporting and working alongside Brand Manager for both Mvintage and kikki.K
• Acting as the main point of contact for all Shop Managers and Retail Staff during all shop opening hours Mon-Sun
• Training new staff and always updating staff members with the latest campaigns and general marketing communication
• Developing and maintaining an Operational Manual
• Finalising staff rosters and optimizing hours on the shop floor alongside Shop Managers
• Ensuring all shops have optimum stock levels and packaging at all times
• Collecting feedback from the shopfloor regarding product, service, and campaigns, while making sure that all campaigns are being measured correctly
• Ensuring all shops are always replenished with all that's needed to run smoothly, including small change, stationery and other day-to-day essentials
• Monitoring and colleciton of z-reads and their reconciliation from all shops as well as running of monthly reports
• New Staff recruitment
• Setting targets and ensuring that they are reached by every shop and team
• Ensuring that staff is engaged and motivated
• Conducting performance reviews of Shop Managers and Retail Staff
• Ensuring all shops are following company's operational procedures

If you have what it takes and would love to grow your carreer in retail management, apply for this position by sending us your Letter of Application and your CV to jobs@mvintage.com

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If you have what it takes and would love to grow your carreer in retail management, apply for this position by sending us your Letter of Application and your CV to jobs@mvintage.com

We are looking for outstanding Full-Time Sales Assistants to join our successful Mvintage team in our shops in Valletta, Sliema and Paola. Due to further growth we are offering this opportunity and recruiting individuals on a full-time  basis. If you have a true passion for fashion and unparalleled customer focus, this could be the perfect opportunity for you!

We are looking for a fun, enthusiastic and organized individual to join our growing team in our brand new HQ in Malta as a full-time Receptionist/Customer Support Officer. If you have a passion to delivering positive experiences and unparalleled customer focus, this could be the perfect opportunity for you!

Duties and Responsibilities

• Handling all of the Mconcepts customer support and after-sales queries, including emails, social media, live chat, and phone calls.
• Managing all front-desk reception duties, including taking phone calls and directing them to individuals internally
• Ordering of office supplies
• Handling of post
• Assisting office visitors
• Receiving deliveries to the company
• Organizing and booking company travel engragements
• Organizing company events
• Offer administrative support to the administration team during peak periods within the company calendar, as requested

We are looking for outstanding Junior Operations Executive to join our successful Mvintage team in our offices. Due to further growth we are offering this opportunity and recruiting individuals on a full-time as well as part-time basis. If you have a true passion for fashion and unparalleled customer focus, this could be the perfect opportunity for you!

The Junior Operations Executive role is pivotal to the business as it provides support to our management, sales, accounting and marketing teams. Therefore, we are seeking an experienced, well-organised individual who is proficient in Microsoft Office, especially Excel and has a flair for customer service. Multitasking is also important, as you would be dealing with fast-paced day-to-day operations of our stores and online business.

Duties and Responsibilities

• Processing company invoicing and purchase orders
• Managing phone calls and handling correspondence
• Answering customer support-related questions and handling after-sales requests
• Liaising with the retail management team to maintain an updated stock system together with healthy stock levels
• Assisting the marketing team with website and e-commerce related tasks
• Organising customer e-commerce orders on a daily basis, ensuring that all orders are sent as per customer specifications and contacting customers whenever necessary
• Supporting the management team with generating and updating required reports, including reports required for accounting
• Assisting the accounts team with day-to-day accounts postings
• Carrying out general office administration duties and ensuring that all tasks are maintained and managed to the highest standards

• Experience in a previous Office Administration work, preferably in the retail environment
• Ability to communicate clearly in English, both in writing and in speech
• Impressive organizational skills with great attention to detail
• A high level of Computer Literacy, especially with office tools such as Word, Excel and Email
• Capability to work under pressure and to meet deadlines
• An aptitude to learn with a proactive and can-do attitude
• Ability to work independently, while functioning well as part of a team